ANALYTICS & CUSTOMERS

See retention in real-time. Know who's at risk.

KPI dashboards, retention trends, reason breakdowns, revenue tracking, customer risk scores, and feedback logs - all from real session data.

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RetainQ Analytics and KPI dashboard overview

Dashboard: total sessions, retention rate, revenue saved, opportunities

Saved vs Cancelled trend chart (30-day dual area chart)

Cancellation reason breakdown (donut chart with legend)

Revenue saved monthly bar chart

Per-flow analytics: sessions, retention rate, reasons, offers

Customers page: email, risk score meter (Low/Medium/High), sessions, retained/cancelled counts

Churn risk score: 0-100% based on cancel rate + frequency

Feedback log: every session with answers, outcomes, search, filter

CSV export for customers and feedback data

Date range filter on main dashboard (7d, 30d, 90d, All)

EXECUTIVE RETENTION METRICS

Real-Time Churn Trends, Revenue Saved & Exit Insights

Monitor KPIs with interactive charts: track MRR saved, compare retained vs cancelled subscriptions, and discover top reasons behind cancellations.

RetainQ real-time retention metrics and revenue analytics

HOW IT WORKS

Step by step

Data flows automatically

Every session, answer, and outcome is recorded. Customer records auto-update with risk scores.

Automated session and real-time retention telemetry

Monitor dashboards

The Analytics page shows trends, breakdowns, and revenue metrics. The Customers page shows individual risk profiles.

Retention trends and reason breakdown analytics

Export and act

Export CSV for your CRM. Use the Feedback Log to read verbatim customer responses. Spot patterns, fix issues.

Who this is for

Weekly churn reviews

Open the dashboard every Monday. Check retention rate, review top reasons, and decide if offers need adjusting.

Customer success teams

The Customers page shows who's at risk. Proactively reach out to high-risk accounts before they cancel.

Board reporting

Export retention data as CSV. Show revenue saved, retention rate trends, and churn reduction metrics.

Frequently Asked Questions

The risk score (0-100%) is calculated based on the customer's cancel rate and cancellation frequency across all their sessions. Higher cancel rates and more frequent cancellation attempts result in higher risk scores.

Yes. The Customers page and Feedback Log both support CSV export. You can download customer data with risk scores and session history, or feedback data with answers and outcomes.

The main analytics dashboard supports 7-day, 30-day, 90-day, and All-time date range filters. Per-flow analytics show lifetime data for each individual flow.

Ready to reduce churn?

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